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Customer Support

Customer Service

Quick Info

Quick Links




Customer Support

Customer Service

Quick Info




What is the holiday schedule for Waste Masters?

The only days your garbage, recycling and yard debris drivers do not work are Thanksgiving, Christmas Day and New Year’s Day. If your service day falls on or after one of these holidays, your services may be delayed by one day.

What do I do when there is inclement weather?

When our region is faced with inclement weather, we will do the best we can to safely provide service. If we are able to, we will attempt to start our routes later than normal. If we cannot safely operate our fleet, service may be delayed. In the result of a delay or cancellation, we will notify our customers accordingly.

** For the most updated instructions and information, please view the banner messages on our website.

You can also call Customer Service at 302-824-0909​ for updates and instructions.

If my garbage is missed what do I do?

Please let us know immediately so we are aware. If we are not contacted, we do not know you have been missed. (Return trip fee may apply.)

Can I recycle more than just cardboard at my business?

Yes, please ask Customer Service​ about our Mixed Recycle program that allows you to recycle plastic bottles & tubs, metal cans and mixed paper along with your cardboard. You can also refer to our Commercial Recycling​ page for more information.

Can I pay my bill online?

Yes, by using our website you can view and pay your statements online. Click here​ for more information.

Do I have to use Waste Masters' Online Bill Pay to view my statements online?

No, you don’t need to add your payment information to view online statements.

I'd like to rent a roll-off dumpster for a remodel/repair/etc. Do I need to test for asbestos first?

If you plan to get a roll-off dumpster specifically for construction debris, you will need to obtain analytical testing on your debris for asbestos.

Need Help?

Please use a contact form here, or for more urgent matters please contact a representative at 302-824-0909.

WasteConnect ™ Mobile App

Never Miss Your COLLECTION DAY Again!

With our new WasteConnect ™ Mobile App you can:

Sign-up for waste collection Reminders

Receive Service Alerts for collection delays

Search how to properly dispose of materials


Customer Support

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